1. Order Processing Time

All orders placed on surakshita.com are processed within:

1–3 business days (Monday–Saturday)
Orders placed on Sundays or public holidays will be processed on the next working day.

You will receive an order confirmation email once your order is successfully placed and a tracking ID once the product is dispatched.

2. Estimated Delivery Time

Estimated delivery timelines after dispatch:

Total estimated delivery time (including processing):
4–10 business days from the date of order placement.

Delivery timelines may vary depending on product availability, location, and courier partner serviceability.

Standard shipping charges are calculated at checkout based on:
Product weight
Delivery location
Order value
Free shipping may be offered on selected products or promotional offers (if applicable).

All delivery charges (if any) are clearly displayed before payment confirmation.

Certain products listed on surakshita.com may be marked as:

“On Display in Store”

This means:

The product is available for viewing at our physical location.
Customers may inspect the product before purchase (if applicable).
Delivery timelines remain the same as mentioned above.
Shipping charges (if applicable) will be displayed at checkout.
Installation services (if required for fire safety systems) will be scheduled separately after delivery.

For bulk or customized fire safety systems, delivery timelines may vary and will be communicated at the time of order confirmation.

We use reputed third-party courier and logistics providers to ensure safe and timely delivery across India.

Once dispatched, customers will receive:

Delivery may be delayed due to:

In such cases, customers will be informed via email or phone.

Customers can track their order using the tracking link provided in the dispatch confirmation email.

For assistance, contact:

If you receive a damaged or tampered package:

We will investigate and resolve the issue promptly.

Customers are responsible for providing accurate delivery details.
Suraksha Solutions is not responsible for delivery failures due to incorrect or incomplete address information.

Suraksha Solutions
Website: https://surakshita.com
Email: info@surakshita.com

Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST